Mato Jewellery delivers its products to Greece, Cyprus and all countries in the EU.
Shipping in Greece
We don’t charge any shipping costs for deliveries within Greece. We are collaborating with SPEEDEX COURIER to handle shipments within Greece. In the rare event that the area where you reside is not served by the network of SPEEDEX Courier, Mato Jewellery will dispatch your order in an alternative way, free of transport costs.
Your orders are shipped within 48 hours. In some cases where the availability of the products is different (will be displayed on the product page) you will be notified about the exact delivery date. If your order cannot be executed due to force majeure (bad weather, strikes etc.), we will contact you to confirm if you wish to complete your order.
Please note that some additional delay in delivery may occur in areas over 20km from the courier headquarters and some remote islands.
Shipping in Cyprus
Deliveries in Cyprus are handled by DHL and EMS courier. The charge per shipment is 9 €.
Your orders are shipped within 48 hours. The delivery takes place 5-7 working days after the product dispatchment. In some cases where the availability of the products is different (will be displayed on the product page) you will be notified about the exact delivery date. If your order cannot be executed due to force majeure (bad weather, strikes etc.), we will contact you to confirm if you wish to complete your order.
Please note that some additional delay in delivery may occur in areas over 20km from the courier headquarters.
Shipping in European Countries
Deliveries in Europe are handled by DHL and EMS couriers. The charge per shipment is 9 €.
Your orders are shipped within 48 hours. The delivery takes place 3-5 working days after the product dispatchment. In some cases where the availability of the products is different (will be displayed on the product page) you will be notified about the exact delivery date. If your order cannot be executed due to force majeure (bad weather, strikes etc.), we will contact you to confirm if you wish to complete your order.
Please note that some additional delay in delivery may occur in areas over 20km from the courier headquarters.
Express delivery by courier is also available for a fee of 30 €.
Express shipping time is 3-5 days for most European destinations.
Shipping outside EU
For acquiring products outside the EU please contact us before placing your order.
Shipping to countries outside the EU, if available, costs 15 € and is executed by EMS courier.
Taxes
Taxes are already included in the price, but we are not responsible for any actions taken by customs offices or the chosen country out of the EU.
In case you need invoice, for European based businesses we will deduct 24% VAT from your purchase price if you include your VAT number in your order.
Important Notice
You cannot alter the delivery address once your order has been dispatched to the courier company.
All orders require signature from the recipient upon delivery.
If the courier service does not succeed in finding you at the address provided you will be notified with a warning note to contact it and arrange a new delivery time.
Orders in Greece are delivered between 9.00 am and 8.00 pm (Depending on delivery area).
In case you wish to receive your order from a courier store, submit it as a note in the order form or contact us to let you know the nearest store to you.